Confidentiality Agreement

The Muslim Counsellor · Effective date: 1 November 2026 · This replaces all earlier versions.

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At The Muslim Counsellor, confidentiality is treated with the utmost seriousness and care. All sessions are private. What you share will not be disclosed to anyone without your consent, except in the limited circumstances set out below.

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Agreeing to this policy

By booking a session, you confirm that you have read this Confidentiality Agreement and the Therapy Agreement, and that you agree to them. Together they form the contract between us. If you do not agree, please do not book. In couples and family work, each person agrees separately.

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Limits of confidentiality

Information may be disclosed without your consent in these exceptional circumstances:

• If there is reason to believe you or someone else may be at risk of serious harm.

• If there is a safeguarding concern about a child or vulnerable adult.

• If there is a legal obligation to disclose, such as a court order.

• If it is necessary to respond to a complaint or claim, in which case information may be shared with my insurer, legal adviser or professional body (BACP), limited to what is needed.

Where possible, reasonable efforts will be made to discuss this with you before acting, unless doing so would increase risk. Only the information needed will be shared.

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Supervision

As part of ethical practice, the therapist receives regular supervision in line with the requirements of the British Association for Counselling and Psychotherapy (BACP) and Islamic counselling principles. Cases are discussed in a way that does not identify you.

Couples and family work

• In couples and family work, the couple or family is the client.

• There are no secrets within the work. Information shared with me separately by one person may be raised in joint sessions.

• I will not share what any person says with anyone outside the work without their consent, except where the limits above apply.

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Records and data protection

• I keep brief, secure notes of sessions, and any emails or messages, so that I can provide safe and ethical counselling.

• I am responsible for your data under the UK GDPR and Data Protection Act 2018, and am registered with the Information Commissioner’s Office (ICO) [registration number].

• I store records securely and access them only myself. 

• Sessions are not recorded unless we agree in writing.

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Requests for your notes

• You can ask for a copy of the personal data I hold about you. Email kaneezmohammad@hotmail.co.uk. I may ask for proof of identity.

• I will reply within one month of receiving your request and proof of identity. This can be extended by up to two further months for complex requests, and I will tell you if so.

• Couples and family work: you can only receive information about yourself. Information about, or provided by, another person is withheld or redacted, unless they consent or it is reasonable to share it.

• I may withhold information if sharing it would risk serious harm to you or someone else, or where the law allows. I will explain my reasons.

• Requests from solicitors, courts or other third parties need your written consent or a court order.

• If you are unhappy with my response, you can contact the ICO at ico.org.uk or on 0303 123 1113.

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Communication

Email, phone and messaging are not completely secure, and by using them you accept this risk. Please use them for practical matters only, and not for emergencies.

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Concerns

Please raise any concern with me first at kaneezmohammad@hotmail.co.uk. You may also contact BACP’s Professional Conduct team at professional_conduct@bacp.co.uk.

Contact: 07949 542248 · kaneezmohammad@hotmail.co.uk

BACP Registered

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